Shipping policy

CHEXE LIFESTYLE PRIVATE LIMITED

At CHEXE Lifestyle Private Limited, we are committed to delivering your orders in a timely and secure manner. Please read our shipping policy carefully to understand how your orders are processed and delivered.

1. Order Processing

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • In case of high order volumes, processing time may be slightly delayed. Customers will be informed accordingly.

2. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order value.
  • We may offer free shipping on select orders or promotional campaigns.

3. Delivery Time

  • Estimated delivery time is 3–7 business days for most locations within India.
  • Delivery timelines may vary depending on your location and courier partner availability.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS/Email.
  • You can track your order using the provided tracking link.

5. Shipping Partners

  • We partner with reliable courier services to ensure safe and timely delivery of your products.

6. Delays & Issues

  • While we strive to deliver on time, delays may occur due to:
    • Weather conditions
    • Logistic issues
    • Remote locations
  • CHEXE Lifestyle Private Limited is not liable for delays caused by third-party courier services.

7. Incorrect Address

  • Please ensure that your shipping address is accurate.
  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Damaged or Lost Packages

  • If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
  • We will assist in resolving the issue at the earliest.

9. International Shipping

  • Currently, we do not offer international shipping. (You can modify this if you plan to ship globally.)

10. Contact Us

For any shipping-related queries, feel free to contact us:
Email: customercare@chexe.in (update if needed)
Company Name: CHEXE LIFESTYLE PRIVATE LIMITED