Refund policy

Return & Refund Policy – CHEXE

At CHEXE, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our return policy carefully before making a purchase.

1. Eligibility for Returns

We only accept returns in the following situations:

  • The product you received is damaged or defective.

  • The product you received is different from the item you ordered.

Returns will not be accepted for any other reasons, including change of mind, incorrect size selection, or personal preference.

2. Return Request Timeframe

Customers must request a return within 48 hours of receiving the product. Requests made after this period may not be accepted.

3. Proof Required

To process a return request, customers must provide:

  • Clear photos or videos of the damaged/incorrect product

  • Order number

  • Unboxing video (recommended for faster verification)

4. Product Condition

To be eligible for a return:

  • The product must be unused and in its original packaging

  • All tags, accessories, and original materials must be included

5. Return Process

  1. Contact our support team with your order details and proof.

  2. Our team will review the request within 2–3 business days.

  3. If approved, we will arrange a replacement or refund.

6. Refund or Replacement

  • If the item is out of stock, a full refund will be issued.

  • If available, we will send a replacement product at no additional cost.

7. Non-Returnable Situations

We do not accept returns for:

  • Change of mind

  • Wrong size ordered by the customer

  • Minor color variations due to screen differences

  • Products damaged due to misuse

8. Contact Us

For return requests or questions, please contact our support team with your order number and issue details.

customercare@chexe.in

Thank you for shopping with CHEXE LIFESTYLE PRIVATE LIMITED. We appreciate your trust in our brand.